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Application Support

Traces for iOS

1-When I try to load an image, the application exits. My iPad is running on iOS version 6.0

This is a known issue with the iOS 6.0 which is corrected in version 6.1. It affects all applications that run in the portrait orientation. For this application the issue only affects the iPad devices that are running on iOS 6.0. A new version of this app should be available on the App Store very soon which uses a different approach to address this problem. In the meanwhile, if at all possible, you can update your device to iOS 6.0 and take advantage of all  other benefits of the latest OS as well as eliminating this issue.

 

 

Traces for Samsung Galaxy Note

 

1-I get a message that image is too large.

This application uses several graphical layers and as a result will require a minimum amount of memory to function correctly. This has nothing to do with how much memory you have on your device since the Android OS at the start decides how much memory to allocate to the application, depending on a variety of factors, such as how many other applications are running in the background on the devices. If you get this message, you should try to close other unneeded applications that are running in the background and try again. If possible, try to use a smaller image.

 

 

 

Traces Pro

 

1-I get a message that image is too large.

This application uses several graphical layers and as a result will require a minimum amount of memory to function correctly. This has nothing to do with how much memory you have on your device since the Android OS at the start decides how much memory to allocate to the application, depending on a variety of factors, such as how many other applications are running in the background on the devices. If you get this message, you should try to close other unneeded applications that are running in the background and try again. If possible, try to use a smaller image.

 

2-The application closes right away. My device runs OS version 4.1 (or 4.2)

The new version of the Android OS caused and incompatibility with the version of the app that was released prior to the release of the Android OS version 4.1. The issue is addressed in the latest release of the app. Make sure you upgrade to the latest version.

 

 

Traces for HTC Pen Tablets

1-The application crashes right away

This application requires specific hardware support that is available on on HTC Flyer and HTC Jetstream. It will not work on any other device.

2-I have an HTC device, but the application still doesn't work

It is not just the brand. HTC Flyer and HTC Jestream have incorporated a new hardware support for their pen interface. No other device (either from HTC or any other manufacturer) have that particular hardware and therefore the application cannot function on those devices.

3-I have a Samsung Galaxy Note with Pen interface but I the application does not work

The Samsung Galaxy Note (either the original or II) have a different hardware interface and therefore cannot run this application. There is a specific version that supports Samsung Galaxy Note. You get it here.

4-I have an Android device but it is not HTC Flyer/Jetstream. What can I do

If you have a Samsung Galaxy Note (original or II, both tablet and phone), there is a version specifically for your device that you can get here. Traces Pro works with all other Android devices running OS version 2.3 or newer. You can get it here.

 

All Applications

For all other issues please contact us here.

 

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